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Online Scams

A Message from the Federal Trade Commission*

The Internet and the many commercial online services provide a valuable new information source for consumers. However, cyberspace has another side: fraudulent sellers use these computer services to promote bogus stock offerings, credit repair services, and exotic or high-tech investment opportunities. Promotions for ineffective weight-loss and health-related products and programs also appear online. The bottom line is: treat all ads with skepticism. Never make an investment or major purchase decision based on information from one source -- whether it's print, broadcast, or online.

Advertising on Online Services

No matter where you find classified ads online, you are likely to find some false and misleading claims. For example, many classified ads promote quick and easy weight-loss products and programs. It is unlikely that any of them can deliver what they promise.

Another hot area in the classifieds is "business opportunities." Traditional "work-at-home" schemes, such as making handcrafts or stuffing envelopes, have been replaced by offers to "use your home PC to make money fast in your spare time." Other ads encourage consumers to invest in communications technologies, such as "900" number telephone services, with promises of high returns and low-risk. The investment attraction of "900" number pay-per-call services is the potentially high profit to be made -- 20% or more -- from the fees of $3 to$5 per minute charged to callers by the 900 service provider. The marketers promises on these investments are likely to be false.

"Disguised Advertising"

"Disguised advertising," may be difficult to recognize. Bulletin boards and chat forums may include areas where comments about the quality or performance of products or services may be ads in disguise.

The Internet and the commercial online services provide bulletin boards where nterested parties can exchange information in general topic areas. In some cases, individuals contributing to the bulletin board have financial ties to companies or businesses that sell products or services related to the bulletin board subject area. This may not be obvious to the online user. What may appear to be an open discussion could be a sales pitch in disguise. Because the identities or affiliations of online bulletin board operators and participants may not be known, it could be difficult to detect disguised advertising.

Some commercial online services also provide live discussion groups called "chat rooms" or "chat forums." Service subscribers can "drop by" for an online conversation by typing in their comments. These forums provide the chance to discuss a variety of subjects, including products and services. Some marketers have used these chat forums to promote their products without disclosing their interests.

Tip-offs to Fraud

Read online ads and "conversations" with a healthy dose of skepticism. The same signals that tip you off to potential frauds in print and on television are apparent in cyberspace. Here are some warning signs of questionable online advertising:

When you make any decisions about investments or products, be careful. Check a variety of sources and references before you buy.

For More Information

If you have a question or complaint about an online ad or promotion, contact your commercial service provider. You also may file a complaint with your local consumer protection office, state Attorney General, or the Federal Trade Commission. Write to: Correspondence Branch, Federal Trade Commission, Washington, DC 20580. Or, contact the National Advertising Division of the Council of Better Business Bureaus, 845 Third Avenue, New York, NY 10022.

If you have questions about whether an investment sales person is licensed or an offered security is registered, contact the Office of Consumer Affairs, Securities and Exchange Commission, (202) 942-7040.

The National Fraud Information Center maintains a toll-free Consumer Assistance Service, 1-800-876-7060, to provide information about telephone or mail solicitations and online scams. They also tell consumers how and where to report fraud and how to file complaints.

The Federal Trade Commission publishes free brochures that explain fraudulent sales practices and how you can avoid them. For a complete list of publications, write for Best Sellers, Public Reference, Federal Trade Commission, Washington, DC 20580; (202) 326-2222; TDD (202) 326-2502.

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*This message was condensed from "Online Scams: Potholes on the Information," an FTC brochure published in March 1996. For additional advice on investigating or reporting health-related scams, see Quackwatch's Where to Complain or Seek Help.

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